Explore how a globally distributed support team can elevate your Web3 project.

How a Globally Distributed Team Provides Web3 Support

This is a copy of our July newsletter, a short check-in on what’s happening at TechOps and some interesting things worth sharing. Subscribe to our newsletter to get these updates straight to your inbox.

TechOps News - July 2024

In this article, we will discuss how to tighten security in Amazon EKS deployments by leveraging AWS IAM and RBAC Manager. We will guide you through creating a dedicated IAM user with limited permissions, using RBAC to control access at the namespace level, and securely binding these configurations together. This approach ensures that your deployment processes are both efficient and secure, perfect for environments where multiple teams share the same cluster.

Securing EKS Deployments with IAM and RBAC Manager

Upgrading Terraform AWS EKS Module to version 20 sets you up for future changes in version 21, making it easier to manage cluster access and enhance overall security.

Upgrading Terraform EKS Module to Version 20

In the fast-evolving landscape of decentralized finance (DeFi), certain innovations stand out for their crucial role in enhancing system reliability and efficiency. One such innovation at MakerDAO is the Poker Keeper, a system designed to ensure critical functions are executed reliably at the top of each hour, no matter the state of the blockchain.

Ensuring Reliable Operations in MakerDAO’s Ecosystem with Poker Keeper

This is a copy of our May newsletter, a short check-in on what’s happening at TechOps Services and some interesting things worth sharing. Subscribe to our newsletter to get these updates straight to your inbox.

TechOps News - May 2024

This is a copy of our April newsletter, a short check-in on what’s happening at TechOps and some interesting things worth sharing. Subscribe to our newsletter to get these updates straight to your inbox.

TechOps News - April 2024

Terraform Cloud Workspaces are sometimes updated for development purposes and drift from the expected configurations, such as using the wrong branch of their GitHub repo or a plan failing to run successfully. By actively monitoring them, we identify these problems quickly and are able to fix them, bringing them back to the correct state.

Monitoring and alerting on Terraform Cloud Workspaces for any misconfiguration

This is a copy of our January newsletter, a short check-in on what’s happening at TechOps and some interesting things worth sharing. Subscribe to our newsletter to get these updates straight to your inbox.

TechOps News - January 2024

In the evolving landscape of blockchain technology and smart contracts development, one of the key components that plays a pivotal role is the "Keeper".  A Keeper is a programmable bot or script that automatically performs tasks on the Blockchain, such as executing smart contract functions when certain conditions are met, which maintains efficiency and stability in decentralized systems.

Building Blockchain Keepers

In Q2 of 2023 Summer.fi, formerly known as Oasis.app, embarked on a rebranding journey that showcased the power of having a team like TechOps at their disposal to pull it off. Their motive? They were ready to go bigger and bolder and they needed new branding that represented their ambition and place in the DeFi space.

In Q2 of 2023 Summer.fi, formerly known as Oasis.apps, embarked on a rebranding journey that showcased the power of having a team like TechOps at their disposal to pull it off. Their motive? They were ready to go bigger and bolder and they needed new branding that represented their ambition and place in the DeFi space.

The Seamless Rebranding of Summer.fi

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Implement comprehensive monitoring systems to track the performance and status of blockchain infrastructure. This includes real-time analysis of transaction throughput, smart contract execution times, and system alerts for any anomalies or inefficiencies.

Protocol Health Monitoring

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Provide scalable solutions to accommodate the growing needs of the DAO. This includes optimizing network resources, deploying additional nodes, and adjusting consensus mechanisms to handle increased transaction volumes and data storage requirements.

Infrastructure Scaling Solutions

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Develop and enforce strict security protocols to safeguard the DAO against cyber threats. Offer rapid response services to address any security breaches or vulnerabilities in blockchain operations, including immediate patches and forensic analysis to prevent future incidents.

Security Protocols and Breach Response

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Design and maintain robust backup systems and disaster recovery plans to ensure continuity of DAO operations under any circumstances. This includes regular backups of blockchain data, recovery simulations, and updating recovery strategies based on evolving technological threats.

Backup and Disaster Recovery Plans

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Provide always-on technical support to address system issues and ensure smooth operation of DAO functionalities. This includes troubleshooting problems reported by users, updating system documentation, and regularly training staff on new technologies and protocols.

24/7 Technical Support and Troubleshooting

Operations DAO

Keeping an eye on governance processes, monitoring smart contracts and making sure your blockchain protocol is running smoothly.

DAO Operations

We provide reliable hosting services for blockchain nodes and ensure high availability and resilience across multiple geographical locations. Our services include the setup, management, and maintenance of nodes, as well as ensuring they are always up-to-date with the latest release upgrades and Web3 security practices.

Blockchain Nodes Hosting

We implement blockchain monitoring solutions to track the performance and execution of smart contracts in real time. TechOps Services offers automation tools that trigger responses or adjustments in smart contracts based on predefined rules, ensuring that DAO operations run smoothly and efficiently.

Smart Contract Monitoring and Automation

TechOps provides services to seamlessly integrate DeFi solutions into existing IT infrastructures. This includes API integrations, custom middleware, and ensuring compatibility with traditional FinTech solutions.

Integration with Existing IT Systems

Our team can enhance the operational efficiency of DeFi systems by developing customized solutions that streamline processes such as liquidity monitoring, transaction handling, and asset allocation. This service helps ensure that DeFi platforms operate at peak efficiency and optimal user experiences.

Operational Optimizations of DeFi Protocols

We offer continuous maintenance and upgrade services to ensure that your DeFi infrastructure remains current with the latest blockchain advancements and security practices. This also includes monitoring the network and smart contracts to quickly adapt and respond to market changes or technological developments.

Continuous Maintenance and Upgrades

Infrastructure Web3

Our Web3 DevOps team of Engineers ensures that your decentralized infrastructure and systems operate seamlessly and securely by providing the following comprehensive solutions.

Written in code, continuously improved and deployed, reliable decentralised infrastructure solutions tailored to your needs.

Decentralised Infrastructure Development

Provision robust decentralized infrastructure that automatically executes transactions based on predefined conditions in Smart Contracts. This ensures timely and reliable interaction between Smart Contracts, enhancing the functionality and efficiency of your dApp.

Automated Transaction Execution

This includes scheduling execution, logs collection, and ensuring high availability and reliability of keeper functions. Blockchain monitoring is a critical component of our security assurance process, providing real-time insights to proactively identify and address any runtime issues.

Smart Contract Management and Monitoring

Implementation of rigorous security protocols and regular audits to ensure keepers, and the infrastructure they run on, comply with both internal security standards and external regulatory requirements. This helps reduce vulnerabilities and protects against potential attacks.

Security Assurance and Compliance

Facilitating the integration of decentralized oracles to provide real-time data to smart contracts, enhancing their functionality and reliability. This service helps ensure that dApps can securely and efficiently interact with external data sources. Our proven experience in hosting these systems continues to set us apart from the rest in this field.

Decentralized Oracles Integration

Tailoring blockchain keeper solutions to meet any specific operational needs, enhancing the automation and efficiency of smart contract operations. This service includes custom development of keeper functions that interact with various blockchains and dApps according to client’s requirements.

Custom Keeper Development

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Maintaining Smart Contract integrity is the bedrock for a blockchain protocol that has its users’ best interests in mind. Without an execution of keeper tasks with consistency, the protocol suffers from overt delays - TechOps Services provides a series of services that aim to tackle these challenges.

Smart contract keepers are custom components that automate blockchain tasks like executing transactions. This ensures smooth operation and security of decentralized applications.

Keepers Development & Operations

As a provider of Web3 DevOps, we offer 24/7 technical support to ensure our users receive immediate assistance whenever needed. This service includes a variety of support channels such as Discord, Slack, and Signal to accommodate different preferences and urgencies.

Round-the-Clock Support

We can provide comprehensive training sessions and onboarding programs designed to empower users with the knowledge and skills needed to effectively utilize blockchain and DeFi solutions. This can include webinars, video tutorials, and interactive workshops.

User Training and Onboarding

Implementation of systematic feedback collection mechanisms, such as surveys and user forms, to gather insights from users about their experiences and challenges. We analyze this feedback to identify areas for improvement and inform future development of the automated Web3 solutions.

Feedback Collection and Analysis

Establish a continuous improvement program that integrates user feedback into the development cycle. This program aims to regularly update and enhance the functionality and user-friendliness of the solutions based on real user needs and experiences.

Continuous Improvement Programs

Deployment of proactive systems monitoring tools to detect and resolve issues before they impact users. This service includes predictive maintenance, troubleshooting, and preemptive support actions to ensure the highest levels of system uptime. Our Web3 experts are dedicated to providing proactive support, leveraging the latest technologies to identify and address potential problems before any disruptions in your operations.

Proactive Issue Resolution

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The ‘anytime, anywhere’ nature of decentralized platforms makes the need to address time-sensitive transactions highly resource intensive. Some of our approaches in alleviating this include the following services.

We prioritize empowering users through training and value the importance of a feedback loop for continuous improvement of our automated solutions.

24/7 Technical Support

This service ensures transparency and accountability in DAOs and other decentralized governance structures by monitoring voting processes, proposal submissions, and the implementation of community decisions. By responding to real-time alerts by our always-on team of globally available engineers, our Web3 support helps to prevent any governance foul play and ensure that governance actions align with the declared protocols and community standards.

Governance Actions Monitoring

Implement industry-standard security best practices across all processes and tools involved in blockchain operations. This includes the configuration of firewalls, encryption protocols, and access controls to safeguard sensitive data and transactions.

Best Practices Reviews & Implementation

As a globally distributed Web3 security company, we continuously provide 24/7 systems monitoring to detect and respond to security threats in real time. This service includes ongoing oversight of network activity, smart contract executions, and system anomalies to ensure complete system security at all times.

Continuous Security Monitoring

We offer Web3 security training and awareness programs to educate our clients about potential security threats and best practices for preventing them. This includes regular security updates, tactics for recognizing phishing attempts, strategies for secure password management, and a long etcetera.

Security Training and Awareness

We can help develop and implement a comprehensive incident response plan that outlines procedures to be followed in an unlikely event of a security breach. This plan includes immediate containment strategies, detailed analysis to trace the source of the breach, and communication protocols to manage information dissemination to stakeholders.

Incident Management and Response

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Protect your decentralized systems and assets against risks and vulnerabilities with TechOps Services. Here’s what makes us stand out in terms of security, maintenance and administration of your Web3 infrastructure.

Decentralized systems come with corresponding vulnerabilities. TechOps Services ensures your security measures are up to scratch and implements Web3 DevOps by covering every point along your decentralized delivery pipeline.

Web3 Security

TechOps Services implements comprehensive observability frameworks that provide deep insights into blockchain operations. This will monitor key metrics, trace transactions, and visualize blockchain states to ensure complete transparency and detect anomalies in real time.

Blockchain Observability

Our team can also set up log aggregation systems that collect and consolidate logs from across the nodes on any blockchain network. We achieve this by utilizing modern analysis tools to sift through the data, helping identify trends, pinpoint issues, and optimize performance.

Log Aggregation and Analysis

We conduct cross-regional systems monitoring to ensure consistent blockchain performance across different geographical locations. Our Web3 support includes monitoring latency, data consistency, and node responsiveness to maintain a high level of service availability globally.

Cross-Regional Performance Checks

Schedule regular queries with blockchain keepers to verify Smart Contract integrity and functionality. These keepers perform automated checks on Smart Contracts and blockchain states to ensure DAO operations align with predefined rules and conditions.

Blockchain Keeper Queries Automation

TechOps Services provides you with customizable dashboards that give a comprehensive view of system health and performance metrics. These dashboards are accompanied by detailed reporting tools that can generate performance reports for analysis and decision-making purposes.

Customizable Dashboard and Reporting Tools

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At TechOps Services, we protect our clients from operational risks by providing the following services to improve their Web3 infrastructure.

Teams may need help to respond to issues promptly. We set up and manage tools for real-time performance monitoring of your Web3 infrastructure to trigger automated alerts and a corresponding response.

Systems Monitoring

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Deployment, management and monitoring of any blockchain nodes and its validators.

Blockchain Nodes Administration

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Assessing, recommending and implementing solutions to ensure your system can scale effectively under heavy loads by optimising resources and minimising the costs.

Performance Optimisation

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Designing and implementing strategies to ensure minimal downtime, including backup procedures, failover setups and data redundancy measures.

Disaster Recovery

<p>Our team is highly responsive and communicative, making us an ideal partner for clients who value collaboration and transparency. This level of engagement helps to ensure that projects remain on track, <a href="/services/dao-operations">DAO operations</a> run smoothly and any issues are addressed in a timely and efficient manner.</p>


24/7 Technical Support

Round-the-Clock Support

User Training and Onboarding

Feedback Collection and Analysis

Continuous Improvement Programs

Proactive Issue Resolution

Related Posts

TechOps News - January 2024

The Seamless Rebranding of Summer.fi

Subscribe to get
the latest updates

Our HQ Locations

Our HQ Locations

24/7 Technical Support

Round-the-Clock Support

User Training and Onboarding

Feedback Collection and Analysis

Continuous Improvement Programs

Proactive Issue Resolution

Related Posts

TechOps News - January 2024

The Seamless Rebranding of Summer.fi

Subscribe to getthe latest updates

Our HQ Locations

Our HQ Locations

Subscribe to get
the latest updates